Taking COVID-19

Protecting our customers and our people is our top priority.

Sometimes, you just have to travel. We're your best option for doing it safely.

With contactless check-in, private suites, 24-hour virtual support and the amenities you need and want for everyday life, Zencity delivers a safe space to call your own—for a weekend, or for a month.

Cleanliness + hygeine

We’ve heightened our cleanliness standards and clean and sanitize all of our rooms between stays according to CDC and WHO guidelines.


Now more than ever, plans change. We give you the ability to alter or completely cancel your trip for a full refund up to 24 hours after booking and up to 5 days before checkin.

Long-term stays

Need to stay a while? We were built for that. All of our units include a full kitchen and most include in-unit laundry. And of course, plenty of space to get your work done.

We’re here to deliver the most comfortable stay during uncomfortable times.

We designed our company on the core tenets of flexibility and personal comfort + security.

Adaptable to your schedule

  • 24/7 contactless service
  • Self checkin
  • Flexible cancellations
  • 24 hour risk-free bookings

Adaptable to your needs

  • Complete living spaces
  • Full kitchens
  • In-unit laundry
  • Comfortable workspaces
  • Everyday amenities
  • Free high speed wifi

Adaptable to your safety

  • Thorough cleaning + disinfecting of rooms and common areas
  • 100-point inspection between each guest
  • Universial social distancing and mask-wearing policy for guests plus staff

COVID-19 Response

  • What steps are you taking to clean & sanitize the space?

    For the safety and comfort of all our guests, we are following enhanced, CDC-informed cleaning guidelines to ensure every guest has a clean place to stay. Some of the steps we are taking include: disinfecting surfaces such as countertops, faucets, light switches and door knobs and handles, and stocking extra supplies like soap and cleaning supplies.

  • Do you offer contactless checkin?

    Yes! Our check-in process at most listings allows you to avoid directly interacting with anyone to check in, either through digital keypad, electronic kiosk or lockbox.

  • Will anyone enter the apartment during my stay?

    Only if absolutely necessary—and our team members will always wear a mask and other protective gear. We ask that if you are home to practice safe social distancing as well.

  • Are common spaces like pools, gyms, and outdoor areas open?

    Yes and no. Many amenities such as gyms and lounges may be open at limited capacity or temporarily closed based on the latest local public health guidelines. For the latest info that may impact your stay, please shoot us an email!

  • How are you encouraging Zencity guests to practice social distancing?

    We ask all guests to please wear a mask and practice social distancing whenever possible in our communities. Masks may be required in certain public areas due to local public health guidelines.

Stay in touch.